Refund policy

We are happy to offer a 14-day Return Policy (fully refundable) for unused and unworn items that still have the tag attached, Returns / Replacement and / or Refund Policy gives buyers an option to return or replace the products purchased and / or refund is offered.

The products eligible for return / replacement/ refund if specifically provided in the product details page. For all products, the policy on the product page shall prevail over below general return policy. Please refer the return policy mentioned on the product page for any exception to the below table.

  1. Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request by the respective Seller(s) and Return / Replacement and / or Refund shall be refused in case of the following cases:

a) If the product is returned without the tag attached;

b) If it is determined that product is damaged while in your possession;

c) Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);

d) Any product not in its original condition;

e) Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;

f) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;

g) The product is different from what was shipped to you;

h) Product sold as combo/ sets cannot be replaced or returned individually.

i) Product specified as non-returnable in the product details page.

2. Replacement is further subject to availability of the product (size, colour etc.) and is limited to one request. In certain cases where respective Seller is unable to process a replacement request for any reason, a refund will be given.

3. Subject to point 1 and 2 above, refund will be initiated as per the applicable modes. Refund amount shall be credited to the Customer with 7-10 days of acceptance of receipt of product by the Seller. We may request for information / documents to verify your credentials before initiating refund.

Note: In case you have received a product in a physically damaged condition or different product than the product ordered (whether returnable or non-returnable, please call us and inform our customer care representative immediately and in any case not later than 3 (three) days from the date of delivery of the product, failing which product will not be returned. The defective product or part will be recalled and a replacement will be shipped immediately, or else we will refund your money.

FAQs

What can I return?

  1. You may request return for an item listed as returnable on the product listing page within the stipulated return window.
  2. For details refer to our Return Policy

Can I replace an item?

1. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available in stock.

2. In case the same item is not available in stock, we will initiate refund

How do I return/ replace an item?

  1. Keep all items (INCLUDING the invoice) in a package and address it to the following: Adam Enterprises (India) Pvt. Ltd., A - 187 Sector 83, Noida, Uttar Pradesh - 201305 India.
  2. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
  3. Email us at info@adamindia.com with images of the products with packaging, invoice and tags to schedule a return pick up. Subsequent to us approving the return pick up based on the images you have shared, your package will be picked up by our courier partner at no extra cost to you within 7-10 business days.

What are the return guidelines?

  1. The item you wish to return must be eligible for return;
  2. If return is not eligible for reverse pickup, a self-ship option will be given* (customers can claim refund of up to Rs 100 against reverse shipping charges);
  3. Once return is received, in accordance with Return Policy, you will be issued refund to your original mode of payment;
  4. For Cash on Delivery orders, refund will be processed to your bank account either via NEFT or UPI.

When will I get my refund?

  1. Refund is processed once the returned item/s are received by Adam.
  2. Timeline for refund to be processed is 7-10 business days form the date of receipt of product by Seller.

What are the guidelines to accept shipments?

  1. Before accepting shipment of any product, please ensure that the product’s packaging is not damaged or tampered.
  2. In case the package is damaged or tampered, you are requested to refuse to accept delivery. We will assure you refund upon such refused delivery, provided the order is prepaid.

ADAM – CANCELLATION POLICY

  1. ORDER CANCELLATION BY CUSTOMER

a) Cancellation of orders will only be accepted before the order been dispatched. No cancellation will be processed in case of order In Transit Status.

b) If it is Prepaid Order, the amount will be refunded to you within 4-5 days provided that order has not been shipped or within 4-5 days form the receipt of product, in case the product has already been shipped.

  1. ORDER CANCELLATION BY ADAM

a) Under some rare situations, Adam can also raise an order cancellation request. These situations could be –

  1. Product is out of stock;
  2. Product is not worth shipping;
  3. Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
  4. Incorrect pricing or description of the product;
  5. Incorrect or Incomplete Buyer's Address;
  6. Non-serviceability at the Buyer’s address by our courier partners;
  7. If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.; We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reason.
  8. Any other reason, which is beyond the control of the product Seller.

 

b) If it is Prepaid Order, the amount will be refunded to you within 4-5 days from the date of cancellation of order by Adam.